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New Contributor
arsonite07
Posts: 3
Registered: ‎12-06-2010
My Device: Not Specified
Accepted Solution

Facebook app disappeared

I updated my Facebook app. Now after it rebooted I can't find its icon or the app itself in search. It shows up in app world but there's no option to run it. I tried both re-i stalling it and downloading the app firin the Facebook mobile page. Still same thing. Please help! Any ideas? Thanks.
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Facebook app disappeared

Hi and welcome to the forums!

 

A problem is encountered during the installation process that prevents the BlackBerry smartphone from fully overwriting the pre-existing Facebook application. Follow the steps listed in the link below.

Thanks,

 

Bifocals


KB27920 Facebook icon is missing on the BlackBerry smartphone after upgrading to Facebook 2.0

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
arsonite07
Posts: 3
Registered: ‎12-06-2010
My Device: Not Specified

Re: Facebook app disappeared

I tried that . Deleting the app from options seemed to go alright. Same with the reboot. But when I went to app world it still said it was installed. So I deoeted it from app world. In one second it said it was deleted. I went to re install it. It installed it but didn't ask to be rebooted. So I did a battery pull myself. Now its back to the same old situation again as before, and i'm way more confused. :s
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Facebook app disappeared

Hi,

Delete all instances of Facebook on the device, then do a hard reset. Start App World and clear the cache, then try to install Facebook from App World.

Thanks,

 

Bifocals


KB02141 How to reset a BlackBerry smartphone

 

KB24714 How to clear the BlackBerry App World cache

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
arsonite07
Posts: 3
Registered: ‎12-06-2010
My Device: Not Specified

Re: Facebook app disappeared

I did that. Didn't give me an option to restart. So I updated another app as well. Asked to restart. When it restarted Facebook was back!

Thanks for all your help!
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Facebook app disappeared

Cool!:Clap:
I'm glad you have it fixed.
Thanks for resolving the thread so others can find your answer faster.


Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.