Downloaded applications for BlackBerry® Smartphones and Tablets

[arsonite07]

I updated my Facebook app. Now after it rebooted I can't find its icon or the app itself in search. It shows up in app world but there's no option to run it. I tried both re-i stalling it and downloading the app firin the Facebook mobile page. Still same thing. Please help! Any ideas? Thanks.

[Bifocals]

Hi and welcome to the forums!

A problem is encountered during the installation process that prevents the BlackBerry smartphone from fully overwriting the pre-existing Facebook application. Follow the steps listed in the link below.

Thanks,

Bifocals

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KB27920 Facebook icon is missing on the BlackBerry smartphone after upgrading to Facebook 2.0

[arsonite07]

I tried that . Deleting the app from options seemed to go alright. Same with the reboot. But when I went to app world it still said it was installed. So I deoeted it from app world. In one second it said it was deleted. I went to re install it. It installed it but didn't ask to be rebooted. So I did a battery pull myself. Now its back to the same old situation again as before, and i'm way more confused. :s

[Bifocals · Accepted solution]

Hi,

Delete all instances of Facebook on the device, then do a hard reset. Start App World and clear the cache, then try to install Facebook from App World.

Thanks,

Bifocals

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KB02141 How to reset a BlackBerry smartphone

KB24714 How to clear the BlackBerry App World cache

[arsonite07]

I did that. Didn't give me an option to restart. So I updated another app as well. Asked to restart. When it restarted Facebook was back!

Thanks for all your help!

[Bifocals]

Cool!
I'm glad you have it fixed.
Thanks for resolving the thread so others can find your answer faster.


Bifocals