Downloaded applications for BlackBerry® Smartphones and Tablets

[RandomHero]

Thank you for providing the information that was requested. If any other people on this thread are affected by this issue, please provide the requested information.

Thanks again!

[MrsBrown1982]

Thx for your help RandomHero. Since you're still asking for info, does that mean there is no solution yet?

Thx again.

[cmac23]

I have a Bold 9700. I just updated my software yesterday (I think to 6.0) because I thought maybe it'd help with the facebook app problem. I have Facebook for BB version 1.9.0.28 and I'm with Telus as well on a social networking plan.

My issues started on Friday or Saturday as well.

[RandomHero]

Yes, this issue is still under investigation.

Cheers,

[MrsBrown1982]

Should I still call Telus & try to get transferred to RIM??
I just called Telus & the Telus lady gave me some instructions I could do on my own, since I don't have another phone they can call me back on. Just the phone w/the app I'm having issues with.

Instructions she gave:
Log out of FB
Go to Options (wrench icon)
->Advanced Options
-->Service Book (delete all within here, except "provisioning")
Power off & remove battery
She'd give me 5mins before she'd send something to my phone. Then log back into FB & see if fixed.
NOTE: still not fixed. She also said about the comment where we don't have enough memory or something to view pics anymore wasn't true. She said they wouldn't have blocked FB on us.

If I did get in touch w/RIM, are they gonna be able to help me without calling me back on a different phone?

Thx for all your effort spent looking into this!

[John_Clark]

Yes, go through all those steps. It sounds like good advice to me to try. You have to go through their support to get to RIM's. If those steps don't work they will either have more or they will escalate your case to RIM.

Its best to find another phone that the support teams can call you back on. Find a friend or something.

[kmarzec1]

I am having the exact same issue.  I have already called Rogers support and they instructed me to remove my battery while it was on.  Then while the battery was out, they refreshed my network or something and still no change.  I can't see any facebook pictures at all on my blackberry through the facebook app.

Device Model - Curve 8520

Handheld Software version - v4.6.1.290

Facebook for BlackBerry version - v1.9.0.28

Wireless provider - Rogers

Data Plan - BB Social Networking & IM & WiFi enabled

[John_Clark]

It is being looked into. For now just call your carriers and have them escalate your case to RIM. That is the fastest way to get this resolved.

[ragazzino]

I'm having the exact same problem...started around Friday.

I have a BlackBerry Bold 9700 with TELUS signed up on a Social Network 40 plan. 

TELUS seems to be helpless, I've called tech support four times.

[John_Clark]

Please read the posts. Insist that they "escalate the case to RIM" if they can't solve it. That's what it takes to solve these types of issues.