Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
FLRPM wrote:I've been in contact with the producer of the app and he has been very helpful, even offering me my money back, but it's not a problem with his app, it's with RIM or something else. The money really isn't an issue, I just really like the app, and the upgrade fixes an issue with the storm, which is what I have. I've tried to send an online request to RIM support, but because I have this post on this forum and it has not been resolved, I can not send a request to their technical support while my email address is associated with this post.
Hmmmm? That also does not sound right. Try this method of sending into the internal RIM queue:
Go to this URL:
and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. Any fields that you don't have a number for (for instance, Order Number or something), just make a number up (12345). The one field you can't create something for is your PIN...it must be your true BB PIN. If the form rejects that as invalid, come back here and let us know...there is a separate path to resolve that.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
@FLRPM did you contact RIM as sdgardne suggested ? Did they reply ?
In my opinion the fault is shared between the developer and RIM. When a new update is available, the developer does two things :
1) publish the new version on AppWorld
2) ask for a notification to be sent to customers who have already bought the application
it seems that 1) was not done perfectly and that the developer did not check that before doing 2) .
The search box on top-right of this page is your true friend, and the public Knowledge Base too:
