Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎08-11-2009
My Device: Not Specified

Hello, I just downloaded the Exgis time tracker via the...

Hello, I just downloaded the Exgis time tracker via the BB app store and in actuality i meant to download the Exgis Milage tracker. Is there a way that i can get a credit to my account so that i can download the correct app? I will remove the Time tracker from my BB once the credit has been issued. Thanks, Dimitri Williams
Hall of Famer II
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Hello, I just downloaded the Exgis time tracker via the...

Hi there!


If both Apps are from the same developer, you might try contacting them directly to see if they will work a deal for you. Otherwise, if you want to pursue the method you stated, your inquiry needs to be sent as follows. Go to this URL:

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code