Downloaded applications for BlackBerry® Smartphones and Tablets

[ffahim]

Hi all,

I have tried to purchase a couple of apps and I keep getting an error message (below) and yet, both times I received a confirmation sms on my phone telling me that my credit card had been charged the amount! I have re-entered my payment information and my account info and everything and it still doesnt work, even though the payment works just fine apparently as the money is getting deducted with no problem.

How do I solve this and how do I (a) make the apps that I purchased work without repurchasing again OR (b) get my money back.

[nikmaster]

Probably you need to contact AppWorld support to firuge out what happens. They are really fast! Once I had a problem with my payment, they solved it in 2 hours.

[ffahim]

Thanks bro, and you're right, they have already contacted me. Lets hope the issue gets solved just as quickly..

[hishamsaidi]

Hi please I can't purchase by me visa card it is telling Me error 12000 from app world thanks

[sdgardne]

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hishamsaidi wrote:
Hi please I can't purchase by me visa card it is telling Me error 12000 from app world thanks

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Hi and Welcome to the Community!

Here is a KB that discusses that error:

• KB28978 "Error ID 12000" is encountered when attempting to complete a purchase on a BlackBerry device

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!