Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Twinki
Posts: 6
Registered: ‎04-14-2010
My Device: Curve 8530
My Carrier: Sprint
Accepted Solution

Help needed - cannot locate the registration key

I purchased Tunes for BB and during the download I was ask to reboot the phone to finish up the installation.  At the same time, shortly before the phone went to re-boot modus, the registration key popped up. I had no chance to write the key down.  After phone came back to life the software was installed but I'm not able to locate the reg. key.  I see application in My World but when I go to details appl. World popps up again and ask me to run or to purchase the software! Wo can help?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help needed - cannot locate the registration key

Hi and Welcome to the Forums!!

For more registration key information, see this KB:

As it states, you must log into MyWorld (using your PayPal credentials) in order to find the registration key. If the purchase did not complete (check your PayPal account to be sure), then you will need to complete the purchase in order to receive the key.

 


Cheers!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Twinki
Posts: 6
Registered: ‎04-14-2010
My Device: Curve 8530
My Carrier: Sprint

Re: Help needed - cannot locate the registration key

I checked in Paypal, the purchase went through.  I log in into My World, go to the application, click on Tunes, view details.  From there I will be directed to appl. world and see only the two options:  run or purchase.  When I go to purchase paypal will tell me that I already purchased and that I should go to My world...goes in circles!  I can not even re-download, won't let me.  And now I have to give in the key or the radio won't play at all.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help needed - cannot locate the registration key

Hmmm...very strange. From your description, it does seem that AppWorld has no record of the purchase. In which case you need formal support to reconcile it -- and that is only available via your carrier.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Twinki
Posts: 6
Registered: ‎04-14-2010
My Device: Curve 8530
My Carrier: Sprint

Re: Help needed - cannot locate the registration key

I got my money back.

Please use plain text.