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mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860
My Carrier: -

Re: Help to add new mail with personal domain.tld

[ Edited ]

yes we have subscribed to BIS (full service).
you should know that we are not a new user to blackberry and we somewhat understand the required network blakberry.


that we do not understand why we did not find the column to determine the type of service port and Secure or not Secure as seen on os10. and we find it difficult to make a choice between pop or imap because they have become an 1 option. this really difficult for us. previous years all went well and all the options that we mean there are at os10. take a look at the pop and imap os10 separate option on os10. and was normal in os7, os6, os5 in 2012

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JSanders
Posts: 82,571
Likes: 22,622
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

It was a simple question: Whose SIM card is in the device?




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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860
My Carrier: -

Re: Help to add new mail with personal domain.tld

we use a pro-xl
http://www.xl.co.id/
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JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld


mspt wrote:
we use a pro-xl
http://www.xl.co.id/

OK, and on that SIM card, which of the BlackBerry data plans do you have subscribed on the account.

 

I see on the website several. Which do you have?




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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860
My Carrier: -

Re: Help to add new mail with personal domain.tld

Please use plain text.
JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

That appears to be pre-paid plan that doesn't include BIS email service.

 

You need a BIS data plan.

Such as:  http://www.xl.co.id/en/prepaid/starterpack/blackberry-full-service




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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