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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860

Help to add new mail with personal domain.tld

Dear Sirs ,

following we hereby state that we have a little problem on blackbbery we use . when planting a personal domain email .
we did not find a lot of options , such as setting and other ports .
that there is only :

email address: user-mail@mydomain.tld
password : password - user - mail

we 've completely fill out the form that must be filled on top , but always considered wrong . and when we see the custom options that contain only :

server address : mail.mydomain.tld
Username : user-mail@mydomain.tld

there are no other options such as ports and others .
and each of us filled in accordance with the request, always considered wrong and asked for mydoamin.tld contacted .

Please explain how so we can plant mydomain.tld email on blackberry OS7 and OS6 and OS5 .

please note we managed to grow on blackberry os10 . highly unlikely we force them below the os users to exchange the device os10 because of financial reasons is not allowed .

thank you

JSanders
Posts: 86,411
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

When creating an email account, you should find the link to "Advanced Options" at the base of the screen.

If not, see this:

  • Article ID: KB31575 BlackBerry smartphone has no option for Internet Mail Account in Email Setup Application
  • Article ID: KB15499 How to set up a BlackBerry Internet Service email address from the BlackBerry smartphone




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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860

Re: Help to add new mail with personal domain.tld

not whether you understand what we mean?
the link you provided does not resolve any problem.

Select one of the following options to integrate this email account:

     POP / IMAP: -> we have choose this
     Outlook Web Access (Exchange)

For POP / IMAP, type the information required for the following items:

     Email address: yourmailname@domain.tld
     Password: yourpasswordmail
     Email Server: mail.domain.tld
     User name: yourmailname

how do you fill in the questions above?
we are always deemed to be one and always fails even though filled with good and true. in our opinion this issue because there is no place to specify the port to be used.

you should know the contents of the above information that we no problems with os10. because there os10 option where we can fill the type of port.

we hope you quite understand what we mean.

JSanders
Posts: 86,411
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld


mspt wrote:


we hope you quite understand what we mean.


No, I do not understand what you mean.

 

ONE question for you to answer which I pointed about above... On the email setup screen, do you have the ADVANCED option?




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JSanders
Posts: 86,411
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

Go to this URL on your PC to test your email account with BlackBerry's email account validation tool

 

blackberry.com/eavt




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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860

Re: Help to add new mail with personal domain.tld

[ Edited ]

we hope you see that we have explained :
Select one of the following options to integrate this email account :

POP / IMAP : - > we have choose this
Outlook Web Access ( Exchange )

For POP / IMAP , type the information required for the following items :

Email address : yourmailname@domain.tld
Password : yourpasswordmail
Email Server : mail.domain.tld
User name : yourmailname

The above is part of the ( ADVANCED option or I will provide the settings ) that you are referring to.
--------------------------------------------------

means we answer your question yes . we have it . but we did not see any option to specify the type of ssl or port type .

New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860

Re: Help to add new mail with personal domain.tld

This solution blackberry.com / eavt not produce results.

Our server was open the ports required:
The Email Account Validation Tool will support the following ports and protocols:

Ports

25 - SMTP
80 - HTTP
110 - POP
143 - IMAP
443 - HTTPS
465 - Secure SMTP
585 - Secure IMAP
587 - SMTP
993 - Secure IMAP
995 - Secure POP

Still no results.
JSanders
Posts: 86,411
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

Who is your mobile provider, to whom your mobile service is subscribed?




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New Contributor
mspt
Posts: 9
Registered: ‎10-28-2013
My Device: 9860

Re: Help to add new mail with personal domain.tld

JSanders
Posts: 86,411
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help to add new mail with personal domain.tld

Ok, let me rephrase that...

Whose SIM card is currently IN the device with a BIS BlackBerry Internet Service account on the SIM card account?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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