Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
Exactly which version are you seeking? "the new BBM" is a bit vague...5.0 is out in the wild, but not all carriers are pushing it to their users. Consequently, there are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
and register an account. Then post to the applicable forum.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.