06-15-2013 11:44 PM - edited 06-15-2013 11:44 PM
07-02-2013 01:17 PM
please find below an article from the public knowledge base. It states the ports that need to be opened on your Wi-Fi router. Maybe if you shut them, the icon will turn gray.
KB26816 Using Video Chat, BBM Voice, or BBM Video behind a firewall