02-15-2013 08:17 AM
I used the online page for BB protect to backup all my device (it shows the phonebook enteries were backup) , after that i wiped my phone's data and now when i try to restore the backup from my device , i am able to restore everything EXCEPT the phonebook contact entries !!!
i tried to restore from the website but there is not option to do so (only a backup button)
the contacts box in the BB protect in my device are unticable and it says " this data is already wirelessly synchronized with a remote service and cannot be restored by blackberry protect "
I don't know how to restore my contacts back , any ideas please ?!!!
02-15-2013 10:23 AM
Hi and Welcome to the Community!
Please check all of the configuration items indicated in this KB: