07-20-2009 01:48 PM
07-22-2009 06:07 PM
07-28-2009 02:38 PM
07-28-2009 03:20 PM
Ok I have the same problem as I purchased Vlingo and downloaded. NO Key numer to activate the Vlingo was given after it downloaded thus I paid for something I have no access to. Any suggestions as to get cleared up?
Did you look at the KB I posted above?
KB18646 Entering the license key for an application purchased through BlackBerry App World
If the key is not presented in AppWorld as described, then I'd suggest contacting the developer of the app to see what's up.
07-29-2009 12:58 PM
Yes I did when I communicated to Vlingo the problem they sent me this back:
(We've seen instances where customers successfully purchase from App World but are then unable to download or activate Vlingo. This is a problem with App World, not with Vlingo. If this happens to you, and you have in fact received an order confirmation email from App World verifying that your PayPal account has been charged, then there is a solution. Open the App World application and click on My World. You may need to log in (using the same PayPal account from which you purchased Vlingo). If you see Vlingo in your application list, make a note of the status you see underneath the Vlingo name (it might say 'Uninstalled', 'Purchase not found', 'Installed', etc) and then uninstall it. Don't worry, you won't lose your purchase! After uninstalling, reboot your phone by pulling the battery. Once it reboots, download Vlingo (free version) from www.vlingo.com. After you speak to Vlingo once, you should find that Vlingo Plus has been activated. Then, please reply to this message and tell us the status you noted above. We'll use this to better help you and others in the future.)
I tried everything suggested above to the tee and still no Vlingo plus. Again I feel like im in "no mans land". Vlingo says it is App worlds fault and Appworld tells me I need to contact Vlingo. Heck Its a major production to get my credit card credited with paypal. Really feel cheated at this point. Dont know where to turn. Why cant Vlingo just give me the **bleep** Key#? All this time and energy and money for one simple App. I still dont have.
07-29-2009 01:35 PM
Well, in that case, I suggest you escalate to AppWorld via this method. Go to this URL:
and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. If that does not work, then please try the AppWorld - General selection on that same form.
jaggo wrote: Appworld tells me I need to contact Vlingo.
Really? I guess you've got some conversations going on outside of this forum, then. Unless...you do understand that this forum is not a formal RIM support channel, right? Rather, this forum is a user-to-user support vehicle...as such, I don't work for RIM...I'm just another user "out there" who happens to help out here when I can.
07-29-2009 01:48 PM
07-30-2009 05:19 PM
07-31-2009 11:16 PM
Hey, Jaggo, I'm having the same issue. Then when I fill out a Blackberry issue form from the link they send, it says my pin isn't valid and won't accept the form!
I filed a complaint with PayPal stating that I did not receive what I had paid for, but have not received an answer back yet. Vlingo, App world and Verizon are getting letters of complaint from me, and I'm going to tell every single person I know to NOT buy their apps from App world because they are not supported.