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StephanHolt
Posts: 2
Registered: ‎03-31-2013
My Device: curve
My Carrier: ?

I really need help!!

I got a new blackberry on wednesday, iv been trying to download apps from blackberry app world but its not letting me, it says "there was a problem downloading.... Please try again" for example I want to download Whatsapp Messenger and it says there was a problem downloading Whatsapp Messenger please try again. Iv tried over and over again, I even tried rebooting my phone. If someone can help I'd really appreciate it.
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sdgardne
Posts: 47,983
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I really need help!!

Hello,

Please provide the exact and complete error message...I suspect the "..." you posted leaves out a significant amount, and those words could be the key to finding the correct resolution for you.

Further, is this a new situation? Has this worked fine in the past? Are other BB-services (email, BBM, etc.) all working fine?

Thanks and let us know!

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