Downloaded applications for BlackBerry® Smartphones and Tablets

[Question128134]

I recently upgraded to a Blackberry Tour and wanted to download an app I bought on Blackberry App World. I downloaded the Quicklaunch, but get an Invalid Activation Code when I try to launch the app. I have deleted and reloaded the app several times, but to no avail. How can I resolve this issue?

[sdgardne]

Hi there!

To re-install your apps, please follow this section of the AppWorld user guide:

• http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

For more registration key information, see this KB:

• http://www.blackberry.com/btsc/KB18646

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

1. Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > Delete
2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > BBKey > Delete
3. Use either your PC (via Mass Storage Mode) or your BB (via Media > BBKey > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
4. Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!