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Question118379
Posts: 1
Registered: ‎09-25-2009
My Device: Not Specified

I started a download of Banner from Volcari Software usi...

I started a download of Banner from Volcari Software using app world on my storm. The download has been stalled for 24 hours. It says downloading but nothing is happening. It won't complete and I can't restart it or get it off my app world. Battery pull did not solve the problem. Please help me complete or kill this download that won't complete
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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: I started a download of Banner from Volcari Software usi...

Hello,

another user has found a solution to this problem and posted it in these forums. The main idea is to clear the AppWorld cache :
1. Open App World
2. Go to My World
3 Clear the cache :
- For Storm & Pearl devices : show the keyboard, hold the num-lock ("!?123") button so it locks and then hit the three characters : 3 4 (
- For other devices: hold down the ALT key and press the three keys R S T
4. If your devie is locked after that, perform a battery pull reboot.
 Please tell us if this solves your issue.



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