Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 4
Registered: ‎08-03-2009
My Device: Not Specified

I tried filling in the billing form but it says my PIN i...

[ Edited ]
I tried filling in the billing form but it says my PIN is invalid, but it isn't! My pin is: (removed personal information), my order number is: (removed personal information). I purchased Vlingo plus but it says purchase not found. I'm not happy that this is the first time I have purchased from App World!
Message Edited by thundergeek on 08-04-2009 12:00 PM
Hall of Famer II
Posts: 50,307
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: I tried filling in the billing form but it says my PIN i...

Hi there!

There are is a special process you need go through to help you out, but it cannot be posted on the public forums. Please come to

and register an account. Then post to the applicable forum. We will then send you a PM with the instructions you need.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code