09-14-2013 12:31 PM
Hey my wife's friends are nice but I don't need to be in their chats... I have 2 bb Torch 9800. For no apparent reason about 3 month's ago the bbm contacts got swapped between them for no reason. I have been in contact with my phone provider and they are stumped and have said this is a bb problem.. How do I get the bbm's switched back to the proper phones?
I've tried deleting and reinstalling the apps, same old contacts..
Note: I share the same email address on both phones, could this be and issue? When I got the phones from MTS, a couple years ago they said this was fine and everything did work fine up until a couple/few months ago.
Solved! Go to Solution.
09-14-2013 01:59 PM
Hi and Welcome to the Community!
Sharing the same email address is no problem...email systems can typically be accessed from multiple clients, and the email app on the BB is just another type of email client.
But, if you meant to say that you share the same BBID on both devices, then this indeed is likely the cause of the issue. It is unwise to associate one BBID with more than one BB SmartPhone. Odd things can happen, including intermingling of BBM contacts as has happened to you.
Since BBM7, BBM contacts are no longer stored on the device itself...rather, they are stored "in the cloud" along with the BBID. Prior to BBM7 (indeed, "a couple of years ago"), the BBM contacts were stored on the device itself, and hence would not intermingle if a BBID was shared across more than one BB device.
Here is what you need to do: