11-06-2012 05:14 PM
I just have bought a BlackBerry to a relative especially to be able to use BBM with him , knowing that he will soon be in a foreign country ;
The problem is that I can not add him to my contacts : scanning the barcode do not work , as for typing the PIN or a text . I even tried sending him an E-Mail . He , as well , can not add me , and none of the latter ways work neither .
I downloaded the latest updates , and tried to rebooted our devices several time , but it was useless ...
Any idea of what might be the problem ?
Thanks by advance !
Solved! Go to Solution.
11-06-2012 05:25 PM
Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the BBMessenger and other functions to work.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
11-07-2012 09:17 AM - edited 11-07-2012 09:24 AM
11-10-2012 06:58 AM
Unfortunately , it's still not working ...
I think the issue comes from his BBM , because mine works perfectly fine : I can add any contact I want to , except him.
So I wonder if I should remove BBM from his device , and re-install it after ... ? What do you think about it ?
Thank you for your help !
11-10-2012 09:26 AM
11-10-2012 10:31 AM