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Contributor
sanjivsai
Posts: 15
Registered: ‎06-20-2010
My Device: Bold 9900

Issue with Blackberry Messenger 7.0 (Bold 9900)

[ Edited ]

Dear Users,

 

I have a blackberry bold 9900 and have just upgraded to Blackberry Messenger 7.0.
Now when I start the the application I get the following messages:
 
Associating BBM with your Blackberry ID
 
followed by 
 
BBM has failed to register with the BlackBerry messenger service. Registration is necessary to use the features of this application. Please ensure your device time is correctly set, open My Profile screen and check the BlackBerry Messenger registration status.

 
 
Please can you advise me as to what I can do.
 
 
Many Thanks
 
Sanjiv
London (UK)
JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, try the BlackBerryID again.




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New Member
lucahz
Posts: 1
Registered: ‎12-11-2012
My Device: BlackBerry 9300

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

Hi,


I am having the same issue. It stays stuck on this even when I uninstall BBM and install it again or do a reboot.

Visitor
thegourls
Posts: 1
Registered: ‎12-11-2012
My Device: bold 9900

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

I am too having the same problem... Please advise.

New Contributor
Smuttles
Posts: 4
Registered: ‎12-11-2012
My Device: 9800

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

I get exactly the same problem. Hangs for ever on "Associating BBM with your BlackBerry ID.

 

I have tried the battery out reboot.

 

I have deleted the App and reinstalled it.

 

Same problem and no progress.

 

Help please BlackBerry - what has gone wrong??

Contributor
BBgm
Posts: 13
Registered: ‎12-11-2012
My Device: bb9870

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

Same thing just happened to me! Hangs forever on "Associating BBM with your BlackBerry ID". Reboot has not worked either. This BBM update doesn't work!!. Now I'm not able to acces my chats. Please say how to fix this, I'm locked-out from my BBM due to installing this update.
Contributor
BBgm
Posts: 13
Registered: ‎12-11-2012
My Device: bb9870

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

Forgot to specify, mine is a Bold 9780
Contributor
kkwize
Posts: 14
Registered: ‎12-08-2012
My Device: 9900

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

Pleas A̶̲̥̅♏ having the same problem
Visitor
oymax
Posts: 1
Registered: ‎12-11-2012
My Device: torch 9800

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

I am also experiencing same issue with my torch 9800
Contributor
cerati9
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900

Re: Issue with Blackberry Messenger 7.0 (Bold 9900)

RIM is definitely dropping the ball, why roll out an update that messes everything up!!!  I lost all my contacts.  It won't give me the option to restore them.