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jmlucas33
Posts: 1
Registered: ‎01-26-2013
My Device: Curve 8250

Lost BB - now what?

So I lost my phone Monday night - I tried to use BB protect and it couldn't find my phone. I sent messages, kept calling etc. Is there any way I can retreive my information on the phone? Does it only back up to the phone?

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Guru I
John_Clark
Posts: 16,048
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Lost BB - now what?

If you had BB Protect installed on the device then your backup will be stored on the BB Protect server. Once you activate another device you can log into BB Protect and restore that data to the new BlackBerry.
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