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Contributor
SiobhanAdams
Posts: 13
Registered: ‎06-02-2011
My Device: White Blackberry Torch
My Carrier: Vodafone

Multiple Duplicates of same BBM Messages in message menu?

Please bare with me while I try to explain this as clearly as I can,

In my message menu (the one that lists all your recent emails, BBM messages etc.) all BBM messages I have sent and received are showing up multiple times - literally 20+ times. By this I don't mean every individual message, but rather, the most recent message sent or received from each contact. It is only the BBM messages that are showing up multiple times, however there are multiple gaps (were a message would usually be, separated by lines) before and after every email and other form of notification.

At first I thought it was something to do with an app I had recently downloaded and susequently deleted it (and many others, just incase) however this problem seems to still be happening, even after many reboots.

 

Any solutions?

Thanks!

(P.S., I also posted this on the Torch forum, incase it was a device problem.)

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Contributor
Breaker
Posts: 45
Registered: ‎02-12-2010
My Device: Blackberry 9900 & Playbook 64GB
My Carrier: T-Mobile

Re: Multiple Duplicates of same BBM Messages in message menu?

Hi,

 

I was experiencing the same, but it was not that brutal for me - I saw my messages only 2-3 times multiplied.

This was happening when I installed a newer version of BBM through Appworld.

 

What you may try is to go into the options of BBM and they set the "Save chat history" to "Never".

Then use it for a day and then you might turn it on again.

 

 

Cheers

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Contributor
SiobhanAdams
Posts: 13
Registered: ‎06-02-2011
My Device: White Blackberry Torch
My Carrier: Vodafone

Re: Multiple Duplicates of same BBM Messages in message menu?

Hi Breaker, thanks for replying :smileyhappy:
I went to do this but my message history was set to "never" anyway!
Thanks though.
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Multiple Duplicates of same BBM Messages in message menu?

what kind of reboots did you do? Batt pulls ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
SiobhanAdams
Posts: 13
Registered: ‎06-02-2011
My Device: White Blackberry Torch
My Carrier: Vodafone

Re: Multiple Duplicates of same BBM Messages in message menu?

Yeah I've done battery pulls & device restarts to no avail!
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Multiple Duplicates of same BBM Messages in message menu?

which app did you install then delete?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
SiobhanAdams
Posts: 13
Registered: ‎06-02-2011
My Device: White Blackberry Torch
My Carrier: Vodafone

Re: Multiple Duplicates of same BBM Messages in message menu?

I can't remember the exact name, but it was a camera-related one anyway... It was really basic.
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Multiple Duplicates of same BBM Messages in message menu?

at this point, if I were you I would connect to BlackBerry ID (which will enable your BBM contacts to be stored in the BBID cloud), then delete all your BBM chats & groups, then reboot.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.