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New Contributor
Posts: 3
Registered: ‎08-10-2012
My Device: 9930
My Carrier: Verizon

My World - Other devices - unavailable for this device message

All -

 

My carrier recently replaced my device (9930) due to a hardware problem. I was able to reinstall all my applications via My World with the exception of one. This application is called "Popup" by Vixso. This application is listed under other devices and it says that its unavailable for this device. My replacement device is also a 9930. Does anyone know how to resolve this issue?

 

I already tried holding down the ALT key and then pressing, in sequence R, then S, then T. This did not help.

 

Thanks in advance!

 

LiveLong

Hall of Famer II
Posts: 50,737
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My World - Other devices - unavailable for this device message

Hi and Welcome to the Community!

Unless I am misunderstanding exactly the app in question or I am mis-reading the requirements screen, that app is not available in the USA. On Verizon (according to your profile), you would be on the USA...and that app therefore would not be available to you.

Why or how you managed to have it before, I've really no idea...but, from what I can see, it is not offering it to you since it is not available in the USA.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎08-10-2012
My Device: 9930
My Carrier: Verizon

Re: My World - Other devices - unavailable for this device message

Thanks for the response.

 

I beleive their are two versions. A free version that is not available in the US and then a paid version that is available. For some reason, I'm not able to locate either version in the app store at this time.

 

I received the application when Backberry was running a promostion back in April in which they gave free softwatware valued at $70 dollars to new bold users.

Hall of Famer II
Posts: 50,737
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My World - Other devices - unavailable for this device message

The on-device catalog is designed to filter out anything that is not available specifically to you (based on device model, OS, country availability, etc.). But, you can look at the full catalog via PC/browser, as long as you don't log into your BB ID/AW account on the PC. Both versions can be found there:

 

The full version:

The free/promo version:

From what I can see, neither is available in the USA.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎08-10-2012
My Device: 9930
My Carrier: Verizon

Re: My World - Other devices - unavailable for this device message

Thanks for the response.

 

 I wonder why blackberry made it available to me? Perhaps because of the promotion?

Hall of Famer II
Posts: 50,737
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My World - Other devices - unavailable for this device message

I've no way to know...I do not recognize it from the time of the free promotions, and I as well am in the USA.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code