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New Contributor
Jason006
Posts: 3
Registered: ‎12-05-2011
My Device: Curve 9300
My Carrier: Cell C

My bbm profile pic is not displaying on ALL my friend's bbm's


On my bbm, my profile pic is displaying perfectly. However all my friends are saying that my bbm pic is not displaying on their bbm's. I've changed my pic many times but it still won't display on my friends phones.
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New Contributor
Jason006
Posts: 3
Registered: ‎12-05-2011
My Device: Curve 9300
My Carrier: Cell C

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

What can I do?
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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My bbm profile pic is not displaying on ALL my friend's bbm's


Jason006 wrote:

On my bbm, my profile pic is displaying perfectly. However all my friends are saying that my bbm pic is not displaying on their bbm's. I've changed my pic many times but it still won't display on my friends phones.

Nothing you can do. Quit updating the picture, deleting and re-adding, and let the servers sync. It can take a day or two.

 

There are times the servers sync the avatars slowly. It happens. Not often.




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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Jason006
Posts: 3
Registered: ‎12-05-2011
My Device: Curve 9300
My Carrier: Cell C

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

But after many days the pic still won't change
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Contributor
Lee-AnninKzn
Posts: 14
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Vodacom

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

mine neither and it's been over 2 weeks now :smileysad:

 

also new contacts profile pics are not shoing

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My bbm profile pic is not displaying on ALL my friend's bbm's


Lee-AnninKzn wrote:

mine neither and it's been over 2 weeks now :smileysad:

 

also new contacts profile pics are not shoing


Are you able to BBM chat with those same friends, and/or send and receive message with those contacts?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
Lee-AnninKzn
Posts: 14
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Vodacom

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

Hi, yes i'm able to do all of those but they don't see my display pic and my newer contact - added in the last 3 days - their profile pics dont seem to be showing.

 

I did go to setup to have a look and found this:

I went to Personalization and then personal information

when you scroll down there is a place for your pin - mine isnt there

under the pin - my husband and girl's pins are there there is also a whole lot regarding instant messages but nothing under my blank pin

then there's social networks

theirs has their FB and Twitter and mine has nothing yet my FB and Twitter are working fine?

 

I went to I added my pin to the empty block and restarted my phone but nothing had changed.

 

I went to App World and found that my BBM had been unistalled so i reinstalled it and nothing :smileysad:

 

I'm considering a factory reset at this point as I have a few contacts and FB friends that are having the same problem.

 

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

As long as your BBM is working, your contact avatars will eventually sync to the other devices, it may take a few days. You can wipe and reset and reload anything, and it may or may not help. Often, it is just slow servers syncing that information across the network.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
Lee-AnninKzn
Posts: 14
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Vodacom

Re: My bbm profile pic is not displaying on ALL my friend's bbm's

Thanks, but as it's been weeks i've run out of patience.

 

I decided to reset my phone to it's factory settings and my display pics are now chaning and I can see the display pics of those new contacts that were previously blank.

 

The information that I mentioned under personalization is till incomplete but my pin is there.

 

To restore to factory settings there are a variety of options depending on what desktop system you have. PLEASE make sure you do a FULL back up 1st especially of contacts etc.

 

Once the phone had restarted my applications came up and asked me for permissions as they had when I first installed them. BBM wasn't there but once I used an app that required BBM it asked me to install it, I said yes and that was that. Done and the profile pic has been updating fine since.

 

PLEASE ONLY TRY THIS IF YOUR'E ABSOLUTELY SURE YOU'RE HAPPY TO RE-ENTER PASSWORDS FOR EMAILS ETC.

 

For BlackBerry Desktop Manager 4.7 to 5.0.1 and BlackBerry Desktop Software 6.0

On 32-bit Windows XP, Windows Vista, and Windows 7:

  1. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: Windows Vista and 7, right-click and select Run As Administrator.)
  2. Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press Enter.
  3. Type loader.exe /resettofactory and press Enter.

On 64-bit Windows XP, Windows Vista, and Windows 7:

  1. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and 7, right-click and select Run As Administrator.)
  2. Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and pressEnter.
  3. Type loader.exe /resettofactory and press Enter.

I highly recommend you read http://www.blackberry.com/btsc/KB27739 1st regarding updating your phone 1st. It's really helpfull if you haven't done it before.

 

I really hope this is able to help a lot of youl

 

Thanks,

Lee-Ann

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