Downloaded applications for BlackBerry® Smartphones and Tablets

[John_Clark]

Do you have a BlackBerry data plan on your account with Orange? Contact them to be sure your account is provisioned properly for BlackBerry services.

[joedd]

Yes I payed for blackberry services at 5 pounds a month

[John_Clark]

You can try this:

Install BlackBerry Desktop Software to your computer. If you don't have it you can get it from www.blackberry.com/desktop

Once installed open it, connect your BB to it and go up to Device and select "Delete data."

Under Delete Device Data click the radio button for "Selected Data." The list of databases should become available.

Scroll down and select BlackBerry Messenger.

Uncheck the option to Backup data before deleting.

Finish the process to remove the data for BlackBerry Messenger.

Disconnect the device. Make sure you're connected to a wifi network or cellular network and make sure that you have the BB logo up in the upper right corner near your signal strength. If you have no BB Logo contact your carrier.

If you have a BB Logo then try to login to BBM again.

This all assumes that you have a BlackBerry ID already set up. You can go to www.bbid.com and make sure that your BBID login credentials are valid.

[joedd]

I have no bb logo, also have set up bb Id but it hasn't ticked itself as set up on setup, should I attempt this regardless as orange help is closed for the night?

[John_Clark]

Don't attempt it again unless you have a BB data connection.

What EXACTLY does the network say on the home screen? 4G? 3G? EDGE? GPRS? 4g? 3g? edge? gprs?

Can you connect to a wifi network?

[joedd]

At the moment it says 3g although sometimes it is gprs, and I can connect to wifi

[John_Clark]

Lower case g means no data on the cellular plan. If you have no data plan there you won't get it through wifi either. Just leave BBM alone until you get the data plan fixed with Orange.

[joedd]

Apologies it was an upper case g like so : 3G, I didn't know there were two types

[John_Clark]

Ok. If it says 3G but has no BB logo next to it that means your data plan is active but your BB data service is inactive. You can surf the web but won't be able to get any BlackBerry services, including BBM. You still need to contact Orange.

[joedd]

Of 3G, not of the letter g