Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

Downloaded applications for BlackBerry® Smartphones and Tablets

Reply
Topic Options
Elite II
Elite II
John_Clark
Posts: 8,679
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-23-2013 02:13 PM

Clearing the BlackBerry Messenger database Wil allow you to log in again. Simple.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Report Inappropriate Content
Message 231 of 323 (359 Views)
Reply
0 Likes
Please use plain text.
 
jowakim
Contributor
jowakim
Posts: 11
Registered: ‎02-23-2013
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-23-2013 02:14 PM

i do not understand English very well: smileyindifferent: I speak French

Report Inappropriate Content
Message 232 of 323 (358 Views)
Reply
0 Likes
Please use plain text.
 
jowakim
Contributor
jowakim
Posts: 11
Registered: ‎02-23-2013
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-23-2013 02:42 PM

how do you delete the database for blackberry messenger the options?

Report Inappropriate Content
Message 233 of 323 (347 Views)
Reply
0 Likes
Please use plain text.
 
Hall of Famer II
Hall of Famer II
sdgardne
Posts: 39,388
Registered: ‎11-28-2008
My Carrier: TMobile

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-23-2013 02:54 PM

S'il vous plaît attendre. Quelqu'un qui parle français sera bientôt là pour vous aider.

 

 

Please wait. Someone who speaks french will soon be here to help you.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Report Inappropriate Content
Message 234 of 323 (339 Views)
Reply
0 Likes
Please use plain text.
 
Elite II
Elite II
John_Clark
Posts: 8,679
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-23-2013 03:06 PM

These are the instructions. Hopefully a French speaker will be here soon!

Using Desktop Manager make a full backup of the device.

Once done with that use the "Delete Data" option in the Device menu. Then delete ONLY the database for BlackBerry Messenger.


Now disconnect, make sure you're connected via cell data or wifi and try logging in to BBM again.

This has worked for me in the past.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Report Inappropriate Content
Message 235 of 323 (330 Views)
Reply
0 Likes
Please use plain text.
 
jowakim
Contributor
jowakim
Posts: 11
Registered: ‎02-23-2013
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-24-2013 07:35 AM

rebonjour, j'ai supprimer la base de donnée de blackberry messenger mais ca me refait le même problème. Y aurait il un autre moyen de réparer blackberry messenger s'il vous plait. merci d'avance

Report Inappropriate Content
Message 236 of 323 (304 Views)
Reply
0 Likes
Please use plain text.
 
jowakim
Contributor
jowakim
Posts: 11
Registered: ‎02-23-2013
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-24-2013 07:36 AM

welcome back, I delete the database blackberry messenger but it me again the same problem. Would there be another way to repair blackberry messenger please. thank you in advance

Report Inappropriate Content
Message 237 of 323 (303 Views)
Reply
0 Likes
Please use plain text.
 
Elite II
Elite II
John_Clark
Posts: 8,679
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

[ Edited ]
Options

‎02-24-2013 08:33 AM - edited ‎02-24-2013 09:02 AM

Do you have the BB Logo in the top right corner of the home screen next to your signal strength? It sounds like you are not getting a data connection.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Report Inappropriate Content
Message 238 of 323 (291 Views)
Reply
0 Likes
Please use plain text.
 
JSanders
Posts: 67,349
Topics: 486
Likes: 20,552
Solutions: 5,282
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-24-2013 09:00 AM

JC only that I know you're posting with auto correct enabled would I understand the "Jerome" screen and "Eating" data. :smileywink:

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Report Inappropriate Content
Message 239 of 323 (283 Views)
Reply
0 Likes
Please use plain text.
 
jowakim
Contributor
jowakim
Posts: 11
Registered: ‎02-23-2013
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Options

‎02-24-2013 09:01 AM

no I did not b. logo on the top right of my screen.

Report Inappropriate Content
Message 240 of 323 (279 Views)
Reply
0 Likes
Please use plain text.