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What application are you using? BlackBerry Protect or Desktop Software?
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Go into Desktop Software and click Device Options--> Backup--> Preferred Backup Settings: Custom --> and select BlackBerry Messenger.
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When i updated to BBM 7 all my contacts were lost, after an hour they came back. This could be to do with BBM saving contacts with your BB ID.
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The only other thing i could suggest is doing a security wipe(factory reset), and hope for the best.
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