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New Member
Posts: 2
Registered: ‎07-02-2012
My Device: Curve 9360

OS Update 7.1 Crash on Social Feeds.

Hi All - first post here...

 

I've downloaded the new OS update this morning OTA (not on my computer), 7.1, installing on my phone and is "stuck" at Social Feeds 3%.

 

Have rebooted phone twice, goes straight back into the update procedure and crashes at the same point again.

 

How do you fix this? 

 

Please help as cannot use phone at all!!

 

Maurice

Posts: 88,088
Likes: 23,502
Solutions: 6,064
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS Update 7.1 Crash on Social Feeds.

Connect your BlackBerry to a PC and run the Desktop Software.

Click on Device > Delete Data.

Click on and delete the Social Feeds and Smart Card Options databases.

Don't tell it to backup first.

 

Then, proceed with the update.




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New Member
Posts: 1
Registered: ‎12-18-2012
My Device: curve 9380

Re: OS Update 7.1 Crash on Social Feeds.

u just have to be partient, it took mine 3hours to get past social feeds back up

Posts: 88,088
Likes: 23,502
Solutions: 6,064
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS Update 7.1 Crash on Social Feeds.

The solution above will help users with the same issue get past it in only a few minutes.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code