Downloaded applications for BlackBerry® Smartphones and Tablets

[JSanders Resident Expert · Accepted solution]

Delete BBMessenger from your device (Options > Device > Application Management), scroll to it > Menu key > Delete.

Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot

Reinstall BBMessener from your browser at www.blackberry/messenger

Try connecting the apps again.

If still nothing, DELETE those third party apps (score mobile, wikitude, etc) by the same process above, and reinstall them, one at a time and try the BBM connection.

[akselgnr]

It finally worked ! Thank you very much !

When I deleted and reinstalled BBM like you said, the other apps weren't working and I noticed that the App World was missing in the menu. So I deleted and reinstalled App World too. When I restarted the device, I tried and everything was working properly !

Thanks again !

[JSanders Resident Expert]

You are very welcome.

Good luck.

[shigeru]

hi there, i've got the same problem but i cannot delete the bbm apps.. there's no "delete" options...

[JSanders Resident Expert]

To delete apps completely from your BlackBerry, from your home screen, navigate to Options > Device > Application Management.

[shigeru]

There was no delete option found, i think because this bbm was pre installed before i bought it. My problem solved. What i did was, i upgraded my existing bbm version. After that, the delete options was finally appeared. I deleted bbm then reinstalled agin from apps world and now it worked! Apps connected to bbm was verified complete. Before it was only up to step 2. Thanks guys.

[JSanders Resident Expert]

Hey, glad you got it fixed. Congrats and good luck.

[mariiella]

I have update the new versio 7.0.1.23 and now I can not find the BBM icon it has been disappear. How I can get it back?

[JSanders Resident Expert]

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mariiella wrote:
I have update the new versio 7.0.1.23 and now I can not find the BBM icon it has been disappear. How I can get it back?

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Do this,

• from your Options > Device > Application, scroll to and delete BBMessenger.
• Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
• The, after reboot, using your BlackBerry browser, go to www.blackberry.com/bbm and download/install again.