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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem connecting apps to BBM

Delete BBMessenger from your device (Options > Device > Application Management), scroll to it > Menu key > Delete.

Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot

Reinstall BBMessener from your browser at www.blackberry/messenger

 

Try connecting the apps again.

 

If still nothing, DELETE those third party apps (score mobile, wikitude, etc) by the same process above, and reinstall them, one at a time and try the BBM connection.




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New Contributor
akselgnr
Posts: 6
Registered: ‎10-25-2011
My Device: Bold 9900

Re: Problem connecting apps to BBM

It finally worked ! Thank you very much !

 

When I deleted and reinstalled BBM like you said, the other apps weren't working and I noticed that the App World was missing in the menu. So I deleted and reinstalled App World too. When I restarted the device, I tried and everything was working properly !

 

Thanks again !

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem connecting apps to BBM

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
shigeru
Posts: 2
Registered: ‎01-16-2013
My Device: Torch 9860

Re: Problem connecting apps to BBM

hi there, i've got the same problem but i cannot delete the bbm apps.. there's no "delete" options...
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem connecting apps to BBM

To delete apps completely from your BlackBerry, from your home screen, navigate to Options > Device > Application Management.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
shigeru
Posts: 2
Registered: ‎01-16-2013
My Device: Torch 9860

Re: Problem connecting apps to BBM

There was no delete option found, i think because this bbm was pre installed before i bought it. My problem solved. What i did was, i upgraded my existing bbm version. After that, the delete options was finally appeared. I deleted bbm then reinstalled agin from apps world and now it worked! Apps connected to bbm was verified complete. Before it was only up to step 2. Thanks guys.
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem connecting apps to BBM

Hey, glad you got it fixed. Congrats and good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Visitor
mariiella
Posts: 1
Registered: ‎03-13-2013
My Device: blackberry bold 9900

Re: Problem connecting apps to BBM

I have update the new versio 7.0.1.23 and now I can not find the BBM icon it has been disappear. How I can get it back?
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem connecting apps to BBM


mariiella wrote:
I have update the new versio 7.0.1.23 and now I can not find the BBM icon it has been disappear. How I can get it back?

Do this,

  • from your Options > Device > Application, scroll to and delete BBMessenger.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • The, after reboot, using your BlackBerry browser, go to www.blackberry.com/bbm and download/install again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.