10-27-2011 03:10 PM
Delete BBMessenger from your device (Options > Device > Application Management), scroll to it > Menu key > Delete.
Then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot
Reinstall BBMessener from your browser at www.blackberry/messenger
Try connecting the apps again.
If still nothing, DELETE those third party apps (score mobile, wikitude, etc) by the same process above, and reinstall them, one at a time and try the BBM connection.
10-27-2011 04:25 PM
It finally worked ! Thank you very much !
When I deleted and reinstalled BBM like you said, the other apps weren't working and I noticed that the App World was missing in the menu. So I deleted and reinstalled App World too. When I restarted the device, I tried and everything was working properly !
Thanks again !
10-27-2011 06:19 PM
You are very welcome.
01-17-2013 09:42 AM
To delete apps completely from your BlackBerry, from your home screen, navigate to Options > Device > Application Management.
01-17-2013 09:55 PM
01-17-2013 11:30 PM
Hey, glad you got it fixed. Congrats and good luck.
03-13-2013 05:03 PM
I have update the new versio 188.8.131.52 and now I can not find the BBM icon it has been disappear. How I can get it back?