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New Contributor
nekko
Posts: 2
Registered: ‎04-11-2013
My Device: 8520
My Carrier: TIM ITALIA

Problem updating records with BB Protect

I have a problem with BB Protect, if someone can help me. My BB 8520 was stolen a few months and from that time on i keep trying to transfer my infos saved with BB Protect in another phone. Can someone help me with this? Should I access my BB Protect account from my new phone and download the information from there? And if so, how could I do that?  

 

Thanks

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Hall of Famer II
sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem updating records with BB Protect

Hi and Welcome to the Community!

 

This KB contains the relevant instructions:

  • KB25063 How to use BlackBerry Protect to restore data to a BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
nekko
Posts: 2
Registered: ‎04-11-2013
My Device: 8520
My Carrier: TIM ITALIA

Re: Problem updating records with BB Protect

the problem is that i can`t log in my other account in the new phone.  when I try to connect to the account it tells me that the account already exist and that I have to create a new one

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem updating records with BB Protect

Please provide the exact and complete error message you are presented with.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.