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New Contributor
4das
Posts: 7
Registered: ‎01-01-2013
My Carrier: O2 UK
Accepted Solution

Problem with adding a picture by facebook app on BB Curve 9300

Hello
I've got a strange problem with my BlackBerry Curve 9300 6.0 OS. I can't add new picture by apps like Facebook for BB or Twitter. When I'm in the facebook app i've got 3 options: status, add picture,Add your position. Add your Status and add positon working normal but add picture is not ;:smileyfrustrated: when i pressing this nothing happening. Window with gallery to choose a picture should appear but it doesn't appear. In the Twitter app on my BB is similar. When I'm trying to add picture window doesn't appear. I think it's a problem of this phone. My wife has the exactly the same model 9300 Curve and 6.0 OS and it's working normal on her blackberry. I've tried to delete facebook app and install again but no results, still the same problem. Perhaps anyone of you had the same problem and know how to fix it? Please help
Adam

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Guru I
Xandrex
Posts: 17,529
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Problem with adding a picture by facebook app on BB Curve 9300

when you reinstalled the Facebook app, did you deny some permissions?



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New Contributor
4das
Posts: 7
Registered: ‎01-01-2013
My Carrier: O2 UK

Re: Problem with adding a picture by facebook app on BB Curve 9300

No, i gave all permissions for this app. I've got the same problem on Twitter app :/
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Guru I
Xandrex
Posts: 17,529
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Problem with adding a picture by facebook app on BB Curve 9300

where is the picture located (which folder exactly) ?
is this the folder where the pictures you take with the camera are stored ?



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New Contributor
4das
Posts: 7
Registered: ‎01-01-2013
My Carrier: O2 UK

Re: Problem with adding a picture by facebook app on BB Curve 9300

[ Edited ]

Some pictures is located in folder pictures from camera but i have another folder for old pictures i took from old phone. Everything is located on micro-sd memory card.

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Guru I
Xandrex
Posts: 17,529
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Problem with adding a picture by facebook app on BB Curve 9300

have you activated the media encryption?
what happens when you remove the SDcard? Can both apps see some pictures?



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New Contributor
4das
Posts: 7
Registered: ‎01-01-2013
My Carrier: O2 UK

Re: Problem with adding a picture by facebook app on BB Curve 9300

[ Edited ]

When I remove card is still the same. 

I don't know where is this option media encryption?

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Guru I
Xandrex
Posts: 17,529
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Problem with adding a picture by facebook app on BB Curve 9300

do you confirm the two following points:

- you currently have Facebook 3.3.0.11 for BlackBerry
- there is at least one picture taken with your camera (= not the ones provided by BlackBerry with a small lock on them) in the folder named :
/Device Memory/home/user/pictures/ ?



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New Contributor
4das
Posts: 7
Registered: ‎01-01-2013
My Carrier: O2 UK

Re: Problem with adding a picture by facebook app on BB Curve 9300

Yes i'm using the lastest version of facebook and definitely no trying to send picture with lock. But what i said in first post this is not only in Facebook app but also in Twitter. Button 'Add Picture' is froozen when i'm pressing it but for example when i go into gallery and i choose picture it  is possible to send it into facebook or twitter what is strange. It should work directly from twitter or facebook but not :/

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Guru I
Xandrex
Posts: 17,529
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Problem with adding a picture by facebook app on BB Curve 9300

How do you press the button?
space/enter/trackpad click

I advise you to use the trackpad click.



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