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New Member
AGreyLowry
Posts: 1
Registered: ‎11-07-2011
My Device: Blackberry Torch 9850
My Carrier: Sprint

Problem with downloading Slide Lock App by Alani Infotech Private Limited

I paid for the Slider Lock app for my torch 9850. As I was downloading it onto my phone I got an error message #30511 that the app could not download because of problems with licensing information. I was charged for the app but I didn't get it.

 

I have sent 2 messages to customer support at getempower.com with no response.

 

Anyone else experience this problem?

 

Help!

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Elite II
BillJ
Posts: 8,916
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Problem with downloading Slide Lock App by Alani Infotech Private Limited

[ Edited ]

If you don't get a response from the developer soon, contact Sprint.  They handle refunds for AppWorld.

 

Make sure you write a negative review in AppWorld if you're not getting good customer service from the developer.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Kidge
Posts: 2
Registered: ‎05-29-2012
My Device: Bold 9900
My Carrier: Orange

Re: Problem with downloading Slide Lock App by Alani Infotech Private Limited

Hi.  I've just had this exact problem.  Did you manage to resolve it?

 

Thanks.

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New Contributor
bradsayers
Posts: 2
Registered: ‎08-01-2012
My Device: torch 9800
My Carrier: rogers

Re: Problem with downloading Slide Lock App by Alani Infotech Private Limited

exact problem here - paid for the slider lock software, $1.99 from Slide Lock App by Alani Infotech Private Limited at www.getempower.com. The software didn't download, so I emailed them the details of the problem, through their support option on the website. Nothing. Have emailed twice since. Nothing.

Avoid this company. They might think 2 bucks is not worth most people's time tracking down...they'd be right. Which again, their philosophy would make them a company to avoid.
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New Contributor
bradsayers
Posts: 2
Registered: ‎08-01-2012
My Device: torch 9800
My Carrier: rogers

Re: Problem with downloading Slide Lock App by Alani Infotech Private Limited

i submitted the form at https://www.blackberry.com/technicalsupport/index.do?ft=generic and got a very quick reply and a refund...great customer service I'd say....
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