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New Contributor
Posts: 5
Registered: ‎01-04-2013
My Device: 9300
My Carrier: ufone

Problem

I use blackberry 9300 curve os 6 one day I upgrade facebook, twitter and app world after that I lost icons, I restart my handset but still face problem. In set option menu shows apps are installed. What can I do?
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem

Hi tauqeer_khalid

 

Welcome to BlackBerry Support Forums

 

 

Have you rebooted your device after each Installation ? Also On your Homescreen Go to Options > Device > Application Management > can you see those applications listed there? 

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New Contributor
Posts: 5
Registered: ‎01-04-2013
My Device: 9300
My Carrier: ufone

Re: Problem

I rebooted my cell phone once after installation all 3 apps. In application management all apps are shown.
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem


tauqeer_khalid wrote:
I rebooted my cell phone once after installation all 3 apps. In application management all apps are shown.

Hi tauqueer_khalid

 

 

If you are able to view those applications on Application Management  then try this On your HomeScreen press the Menu key and click on “ Show All Icon“ or “ Unhide Icon “,search for it if you can see it but looks like faded then move your cursor over the icon and press Menu key and click  “   “unhide “ Also check your Instant Messaging Folder, or Downloads folder for the application.

 

If still unable then let us know we will provide another solution for your problem.

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New Contributor
Posts: 5
Registered: ‎01-04-2013
My Device: 9300
My Carrier: ufone

Re: Problem

I already check show all in every folder severl times. But still face problem?
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem

Hi tauqeer_khalid

 

 

                   Ok then first Uninstall your all three applications i;e Facebook , App world and BBM from your device. Uninstall those in this manner :

 

On your Homescreen Go to Options > Device > Application Management > Scroll down and highlight BlackBerry Messenger> press the menu key then delete it .Once deleted perform a battery pull restart in this manner device Powered On remove the battery wait a min. then re-insert it back . Use the same method and delete facebook and app world from your device.

 

To download app world : From your BlackBerry Browser browse to or click on this link to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download version 4.0.0.55. Upon installing perform another  battery pull restart.Also refer to this KB for reference :

 

KB29422  BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65

 

 

To Download FaceBook for BlackBerry : from your BlackBerry Browser browse to or click at this link

www.blackberry.com/facebook and download and Facebbok then perform a battery as mentioned above.

 

 

To download BBM : From your BlackBerry Browser browse to or click www.blackberry.com/bbm and download the latest version of BBM. Perform a Battery pull and see if you are able to view BBM on your homescreen. If you are unable to find BlackBerry Messenger try downloading BBM 6.2 for your device , to download it Browse or Click on 

http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 .

 

But please remember do a battery pull restart after each application that you install.Also refer to this KB :

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

 

Please try it and let us know of your progress.

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎01-04-2013
My Device: 9300
My Carrier: ufone

Re: Problem

Thanks, Now I am at office. When I free i will do that and tell you. Once again Bundle of thanks.