08-10-2009 07:12 PM
I purchased Trimble Outdoors from AppWorld a couple of weeks ago.
When I enter the License key provided by AppWorld, 04602xxxxxx, the application (Trimble Outdoors) cuts off the leading zero. When I try to activate with this truncated license key, Trimble Outdoors displays a message stating: "You don't appear to have a valid unlock code for your subscription. If you need any help,please contact support at 1-800-773-5996."
I called that # and they said the code was invalid and I had to contact App World. It appears to me that their app is crappy and is treating a string like a number, but that is beside the point.
I found this thread: http://supportforums.blackberry.com/rim/board/mess
I tried that, but that says I am entering an invalid PIN for my device and won't let me continue. I am not entering an invalid pin, I cut and pasted it from the Options screen into a word doc and emailed it to myself. If anyone can help, I would greatly appreciate it.
08-10-2009 08:10 PM
Hi and Welcome to the Forums!
There have been some PIN issues on RIM sites lately -- mine included. There is a specific process you need to conduct, but it cannot be posted in these public forums. Please check your PM's on this site for a message from me with those instructions.