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Contributor
donnabelmartie
Posts: 47
Registered: ‎01-24-2012
My Device: BlackBerry Bold 9780
My Carrier: Globe

Quick Pull or Manual Battery Pull?

Hi all,

 

Just wondering what's best to reset a blackberry. Using Quick Pull app or a manual battery pull? I do a reset before I use social networking apps such as facebook and twitter so the connection would be fast. Slow connection problems are known to my carrier (Globe). Does updating service books will do the trick too?

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Quick Pull or Manual Battery Pull?

Hi there,

 

You've got quite a few different things all mixed up in that short post...let me see if I can parse it correctly...


donnabelmartie wrote:

 

Just wondering what's best to reset a blackberry. Using Quick Pull app or a manual battery pull?


"Best" is a bit of a judgment. QP does a fine job of simulating a true battery pull, but it definitely is not a full battery pull. So, depending on the circumstance, "best" might be either one. In general, I find that QP is fine most of the time...say 90% of the time, I'd guess.


donnabelmartie wrote:

I do a reset before I use social networking apps such as facebook and twitter so the connection would be fast. 


Well, that shouldn't be necessary, especially on such a new device...but I can't tell what's going on with that limited information. What OS level are you running?


donnabelmartie wrote:

Slow connection problems are known to my carrier (Globe).


OK...so they are formally working on that...good.


donnabelmartie wrote:

Does updating service books will do the trick too?


Do what trick? The same as a reboot? No...not at all.

 

Good luck and let us know!


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Contributor
donnabelmartie
Posts: 47
Registered: ‎01-24-2012
My Device: BlackBerry Bold 9780
My Carrier: Globe

Re: Quick Pull or Manual Battery Pull?

Hello,

 

Thanks for sparing time to answer my questions. Very much appreciated!

 

My OS is 6 version 666. It is the latest.

 

What I mean with service books is that the connection would be fast once it has been updated?

 

Again, thank you!

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Quick Pull or Manual Battery Pull?


donnabelmartie wrote:

 

What I mean with service books is that the connection would be fast once it has been updated?

 


If the root cause of the problem is a corrupt Service Book, then yes this could help. But if the root of the problem is something else, then this would make no difference.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
donnabelmartie
Posts: 47
Registered: ‎01-24-2012
My Device: BlackBerry Bold 9780
My Carrier: Globe

Re: Quick Pull or Manual Battery Pull?

How will I know if the service book is corrrupt?

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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Quick Pull or Manual Battery Pull?

You can safety delete all Service book. After you delete it run a quick pull/Battery pull.

 

About your signal, what actually see in your signal, It is 3G with BB logo, EDGE or GPRS? If your signal is in GPRS you will suffer slow connection.



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Contributor
donnabelmartie
Posts: 47
Registered: ‎01-24-2012
My Device: BlackBerry Bold 9780
My Carrier: Globe

Re: Quick Pull or Manual Battery Pull?

I suffer slow connection even in 3G signal. That's why I refresh the connection by re-registering through the host routing table then do a quick pull afterwards. It kinda helps though. If you know other network connection troubleshoot tips, I'd gladly hear it.

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