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kshliker
Posts: 3
Registered: ‎06-06-2009
My Device: Not Specified
Accepted Solution

Reinstalling purchased apps after OS upgrade_Storm

Verizon upgraded my OS software but I've lost all of the apps I've paid for. Please me find out how I can access them without repurchasing them. The backup failed to save any items I've purchased through app world. (from other vendors I've been able to recreate my downloads more easily) 

 

I have the confirmation emails but that's all of the documentation I have. Not happy with Verizon!

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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Reinstalling purchased apps after OS upgrade_Storm

Welc:smileyhappy:me to the supp:smileyhappy:rt f:smileyhappy:rums

 

I too have Verizon.  I upgraded.  I connected to my desktop manager and was able to install some. The others that I did not get a key to, I wrote who ever it was and they sent me a link to put it back on my storm.  Its all good.  

 

Just be patient and send out a few emails.... Then load them back!!!

 

 

Enj:smileyhappy:y your BlackBerry! 


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New Contributor
kshliker
Posts: 3
Registered: ‎06-06-2009
My Device: Not Specified

Re: Reinstalling purchased apps after OS upgrade_Storm

I'm having trouble with everyone passing the buck! The vendors say I need to contact AppWorld and I can't get any response from App World other than your kind answer.

 

Frustrated and confused....  :-(

 

 

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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Reinstalling purchased apps after OS upgrade_Storm

I dont remember having any trouble with my app world downloads.  S:smileysad:rry you are having trouble! Good luck to you - we will see if anyone else has any solutions for you

:smileyhappy: :smileyhappy: Nurse-Berry :smileyhappy: :smileyhappy:
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Reinstalling purchased apps after OS upgrade_Storm

please read the userguide of BlackBerry AppWorld :

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...
Home
> Support & Services
>> Product Documentation
>>> Documentation for Smartphone Users
>>>> BlackBerry App World
>>>>> BlackBerry App World storefront - User Guide
>>>>>> Re-install items on a different device



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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Reinstalling purchased apps after OS upgrade_Storm

Thanks Xandrex!!

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New Contributor
kshliker
Posts: 3
Registered: ‎06-06-2009
My Device: Not Specified

Re: Reinstalling purchased apps after OS upgrade_Storm

Thank you! I discovered late last nite that my solution. It was quite by accident.

 

I chose an app I had previously purchased and chose "purchase". Then it asked me to sign onto PayPal, which I did. Once I signed into PayPal, My AppWorld populated and automatically indicated that the apps were "uninstalled". All I had to do from there was click "install" and I was back up and running.

 

Thank you to everyone for your help!

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Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Reinstalling purchased apps after OS upgrade_Storm

That is awesome!!! Glad it all got worked out!!! I knew it would!! :smileyhappy:

 

 

Enj:smileyhappy:y your BlackBerry! 


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Hall of Famer II
sdgardne
Posts: 46,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Reinstalling purchased apps after OS upgrade_Storm

Yes that is excellent...and is documented in the link Xandrex provided above.

 

BTW -- if you get a  moment, could you mark the thread as solved so that others can more easily see your solution? Thanks!


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