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Contributor
littlbit
Posts: 16
Registered: ‎07-24-2011
My Device: Blackberry Torch

Sending pictures with text messages

I recently upgraded my Blackberry Torch to the 7.1 bundle.  Now when I send a text and want to attach a picture, it tells me that the "send" failed.  I went in and adjusted the picture size and it still does not work.  I can text but I cannot forward any pictures.  Can anyone help?

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Sending pictures with text messages

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
littlbit
Posts: 16
Registered: ‎07-24-2011
My Device: Blackberry Torch

Re: Sending pictures with text messages

Thank you for all your instructions and help.  I did register and get confirmation that I was set up to the wireless service.  I deleted the CMIME account and then resent the service books, but it is still not working.  The other thing that I discovered today was that when I updated to the new software, I lost all the phone numbers that I had blocked from people I didn't know.  UUUgggghhh.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Sending pictures with text messages


littlbit wrote:

Thank you for all your instructions and help.  I did register and get confirmation that I was set up to the wireless service.  I deleted the CMIME account and then resent the service books, but it is still not working.


Then you did not do EVERYTHING that I suggested...the ability to send MMS (which is what pictures via SMS are) is a matter of the proper service plan, from your mobile service provider, being enabled on their system. That then generates the proper Service Books to be delivered to your BB, which enables it to work with the MMS service. So, you need to confirm from them that the MMS service is even active...and then re-do the three steps...and, if that does not work, continue to work with them as they are responsible for delivering to you ALL services for which you PAY THEM. Further, they are responsible for all formal support to you should those services malfunction...they can escalate into RIM for enhanced support if needed, but you must work with them as your contract requires that you follow a specific formal support channel.


littlbit wrote:

The other thing that I discovered today was that when I updated to the new software, I lost all the phone numbers that I had blocked from people I didn't know.  UUUgggghhh.


That's a completely different issue...depending on how you did that update (e.g., via the PC/USB or OTA), there may or may not be a backup source from which you can restore that information. Review this KB to see if the data you require is listed:

  • KB03974 BlackBerry smartphone database list

If so AND if you conducted the backup via PC/USB AND you did not defeat it's offer to take a full backup, THEN you may have a source from which to conduct a restore.

 

Let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.