05-23-2011 04:05 PM
A week of unfortunate luck many may call it when i had a phone robbery and a theft in less than three days in Scarborough, Ontario, Canada. i had blackberry protect app installed on both phones, yet the software seems to be unable to detect either one of them, perhaps maybe they have been reformatted. i did everything I can allowed by the software online from messaging the phone, locking it, and sending a loud ring. I tried by sending a peer-to-peer message for both, also trying to request the BBM friendship, which one got declined and the other asked me to reinvite the PIN, and now officially neither one is responding. I have reported the instances to the police, and I don't know what else to do. I had high hopes in the APP for atleast trying to tell me where to find my blackberry 9300 which has a GPS, while the blackberry 8520 does not. Where there settings I have been unaware of that would have helped me detect the phone? is there any other possible way to find my phones?
Although I wish blackberry can directly contact me, if anyone else has any way to help me, I would sincerly appreciate it. I couldn't believe that after having my phone for 2 days that it would be stolen from me, let alone now not being able to detect it after downloading the app again.
Thank you for your time
05-23-2011 06:08 PM - edited 05-23-2011 06:10 PM
Correct on the 8520, no GPS, not location services.
At least should have access to the backup files made to the server if you need to download them.
Likewise, you can at least lock and/or wipe the device.
On the 9300, you should have access to the GPS location, unless, as the warning message reads:
BlackBerry Protect uses GPS to try to find your device's location. If your device is inside a building, underground, or otherwise blocked from receiving a satellite signal, BlackBerry Protect might not be able to locate your device.
BlackBerry Protect cannot locate devices that are turned off or disconnected from the wireless network.
If the SIM has been removed, it is removed from the mobile network.
Although I wish blackberry can directly contact me, if anyone else has any way to help me, I would sincerly appreciate it.
You need to contact your mobile service provider to contact RIM/BlackBerry. This is a user-to-user community based support forum, we are not employed by RIM, but volunteers.
05-23-2011 06:18 PM
Thank you for the response. i have done everything that you have posted over here, yet as an additional method I decided to contact the phone directly through the peer-to-peer communication and BBM. Whoever has my 8520 did not seem to have been affected by either the lock, the display message, the loud ring, or even the data being deleted. I had the SIM card blocked by the service provider immediately after the incident. I realized this might be the case because I tried to add the bbm pin of the 8520 onto my older blackberry which i use as a backup, and requested my friend do the same as well, and the request was declined. I sent a message through the peer-to-peer text and the messages have been delivered
On the 9300, I have not been able to detect anything just yet. My friend said that BBM asked him to re-invite the pin and the new invitation has yet to get a response. I requested to add the pin and there was no response either. The peer-to-peer would constantly decline on both of our phones saying that the "service blocked"
This is why I'm here, I really appreciate your help, but finding that this is happening has shaken me even more knowing my phone is perhaps being used and Blackberry Protect could not detect any changed
05-24-2011 09:44 AM
I had the SIM card blocked by the service provider immediately after the incident.
Yep, there's your clue. No active SIM in the device = no active BlackBerry Protect.
Sorta like cutting the water pipe into the house, and then when you turn on the faucet... no water. No surprise.
06-05-2011 11:06 PM
06-05-2011 11:43 PM
Thank you for the responses, but I have a question now- does it have to be MY number that the sim card in the device is? I have yet to accept the idea that such a program would fail to detect that the device is turned on. My Curve 8520 has been turned on- and i know this because whoever has it declined my BBM requests, as well as my friend's... I have tried to readd- but I guess my BB pin was blocked (i'm using now an older curve 8310), the curve 9300 did not respond at all.
So now I am baffled here, wondering whether it seriously has to be my number... because why would some one who steals a phone not remove the sim card and put their own? its only 10$ to get one anyways.. but I'm not accepting the fact that this happened because I only had my 9300 for two days!
06-06-2011 12:04 AM
06-06-2011 12:27 AM
06-06-2011 12:47 PM
If i am lucky to get my phones back.. i sure would back them up... but i cant get a hold of them!
if the person reformatted the phone... would it be able to detect the phone even though the program might not be on it.. but my phone is still connected to my BB ID ? I think that the 8520 has been reformatted.. because if the person was able to decline my BBM requests.. the phone must have been turned on... and used.. and my BB protect not showing me something because something was done to the phone