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New Contributor
UltimateJeja
Posts: 7
Registered: ‎12-04-2012
My Device: curve 9300
My Carrier: Videotron

Stuck at Facebook agreement page!!

Hello,

    I updated my Facebook app on my Curve 9300. Note that with the previous version, I didn't have any problems downloading it.  When I tried opening the app, the agreements page came up.  I chose "accept" and it didn't work (but refuse did!).  Since then, I deleted and downloaded the application again and rebooted my BB about 15 times.  My provider won't help me.  I really hope someone will find the magic solution to help me.

 

  Greetings,

           Marianne

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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Stuck at Facebook agreement page!!

Are you connected to the Internet or to WiFi?
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New Contributor
UltimateJeja
Posts: 7
Registered: ‎12-04-2012
My Device: curve 9300
My Carrier: Videotron

Re: Stuck at Facebook agreement page!!

Internet but only for Facebook, Twitter and Messenger.  I can't go on any other website, the browser is blocked

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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Stuck at Facebook agreement page!!

Who put this block in place? Is it a restriction from your carrier?

Can you connect it to wifi?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
UltimateJeja
Posts: 7
Registered: ‎12-04-2012
My Device: curve 9300
My Carrier: Videotron

Re: Stuck at Facebook agreement page!!

Yes I can connect to wi-fi!

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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Stuck at Facebook agreement page!!

Can you accept the terms when connected to wifi?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
UltimateJeja
Posts: 7
Registered: ‎12-04-2012
My Device: curve 9300
My Carrier: Videotron

Re: Stuck at Facebook agreement page!!

No I can't

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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Stuck at Facebook agreement page!!

Odd. I haven't found anything regarding this problem. Did you install this from AppWorld?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
UltimateJeja
Posts: 7
Registered: ‎12-04-2012
My Device: curve 9300
My Carrier: Videotron

Re: Stuck at Facebook agreement page!!

Well, originally, it was already on my phone, but after I deleted it, yes I downloaded it from the AppWorld

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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Stuck at Facebook agreement page!!

Have you scrolled all the way to the bottom of the agreement?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.