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Contributor
cerati9
Posts: 47
Registered: ‎12-11-2012
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

What's funny about RIM's solution for lost contacts is that it doesn't work.  When I had the BBM 7.0 on my phone, I connected it to my computer to see if I could restore the BBM contacts using the backup I had made from the BBM 6.2, unfortunately, I got the error message that my backup couldn't be used to restore the contacts because BBM 7.0 was already associated with my Blackberry ID and thus couldn't use a backup from 6.2, that's why I then in turn downgraded back to 6.2 and deleted 7.0.

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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

The only difference between 6.2 and 7 is that there's BBM Voice and a few animated profile pics.
So it isn't that big a loss.
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Contributor
cerati9
Posts: 47
Registered: ‎12-11-2012
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Yeah that's why I'm fine with the 6.2, I'll just wait until they fix the bugs and send out a new version of 7.0

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Guru I
Xandrex
Posts: 18,375
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Hello cerati9,

 

if you are referring to this guide :

http://docs.blackberry.com/en/smartphone_users/deliverables/48765/bma1332766234701.jsp

 

then it is written that you have to fulfill steps 1,2,3 before connecting your device to your PC. Especially step 3 that must be done before upgrading BBm.

 

Furthermore, it is not written in the manual, but in my opinion, right after upgrading BBm7, you need to log in BlackBerry ID at first, before clicking on the BBm icon.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
cerati9
Posts: 47
Registered: ‎12-11-2012
My Carrier: TMobile

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Yeah I did all those steps, that's why I know what happened.  That's the most frustrating part about the whole upgrade, it really should be seemless like the previous BBM upgrades.

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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

and it's not like RIM didn't test BBM 7.
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Guru I
Xandrex
Posts: 18,375
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

it is a real shame that some people have issues with BBM7. To my knowledge, those issues have been reported neither by RIM employees, nor by the users who participated in the beta test program, so I am not sure it is so straightforward to blame RIM for not testing enough.

My point of view is to never download a popular app the first week of the release, for two reasons :
1 sometimes bugs appear, and not known during testing phase
2 sometimes it is too crowded (let's say 20% of BBM users are using OS6 and OS7, that means 10 million people wiling to upgrade at the same time in a few hours)

And I apply these two rules to myself for everything, it is not a question of defiance towards RIM. It is a question of defiance towards popularity.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Carrier: 3 (Three-UK)

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!

Good Advice!
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JSanders
Posts: 80,388
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Terrible Customer Service!!! - BBM Contacts Lost!!! - BBM Contact Recovery - BBM 7.0 - TERRIBLE!!!


conorcccc wrote:
The only difference between 6.2 and 7 is that there's BBM Voice and a few animated profile pics.

That's not true, with the BlackBerryID authorization and syncing of the your BBM contacts, groups, and chats, there's much more different in the two versions of BBM.

 

 




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