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New Contributor
atm28
Posts: 2
Registered: ‎11-09-2011
My Carrier: carphone warhouse
Accepted Solution

Theme froze my blackberry

[ Edited ]

I downloaded a theme in the morning from bb app world now my phone is frozen. Its stuck on the main screen and it is locked. All the buttons are non responsive except the Caps lock and alt button. I have tried pulling the battery out and inserting it back nothing changed. It just says initializing with a green circle and that's it.

 

Upon downloading the theme it asked if I wanted to apply it, then that small clock for loading came out. The phone was taking long to apply so I went on to delete other themes to free up some memory in a bid to make faster. After deleting the other theme it got stuck on authenticating for a long time hence I pulled out the battery. When the bb rebooted the new theme had been applied and now the phone is stuck on the main screen. Please help!!!!

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Hall of Famer II
sdgardne
Posts: 39,345
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Theme froze my blackberry

Hi and Welcome to the Community!

 

Try booting up in Safe Mode so as to remove the offending Theme:

  • KB17877 How to start a BlackBerry smartphone in safe mode

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
atm28
Posts: 2
Registered: ‎11-09-2011
My Carrier: carphone warhouse

Re: Theme froze my blackberry

Ecstatic!!! Thanks a bunch.

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Hall of Famer II
sdgardne
Posts: 39,345
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Theme froze my blackberry

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
kumartrane
Posts: 1
Registered: ‎03-22-2012
My Carrier: ETISALAT

Re: Theme froze my blackberry

Thanks a lot...I was Struggling a lot to bring my Phone back, this Safe mode Stuff helped at last, thanks

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New Member
BeegDeal
Posts: 1
Registered: ‎08-13-2012
My Carrier: Vodacom

Re: Theme froze my blackberry

thank you! This really helped me because the same thing happened to my 9800..
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Hall of Famer II
sdgardne
Posts: 39,345
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Theme froze my blackberry

You are most welcome!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.