Downloaded applications for BlackBerry® Smartphones and Tablets

[atm28]

I downloaded a theme in the morning from bb app world now my phone is frozen. Its stuck on the main screen and it is locked. All the buttons are non responsive except the Caps lock and alt button. I have tried pulling the battery out and inserting it back nothing changed. It just says initializing with a green circle and that's it.

Upon downloading the theme it asked if I wanted to apply it, then that small clock for loading came out. The phone was taking long to apply so I went on to delete other themes to free up some memory in a bid to make faster. After deleting the other theme it got stuck on authenticating for a long time hence I pulled out the battery. When the bb rebooted the new theme had been applied and now the phone is stuck on the main screen. Please help!!!!

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

Try booting up in Safe Mode so as to remove the offending Theme:

• KB17877 How to start a BlackBerry smartphone in safe mode

Good luck!

[atm28]

Ecstatic!!! Thanks a bunch.

[sdgardne]

You are most welcome...enjoy!

[kumartrane]

Thanks a lot...I was Struggling a lot to bring my Phone back, this Safe mode Stuff helped at last, thanks

[BeegDeal]

thank you! This really helped me because the same thing happened to my 9800..

[sdgardne]

You are most welcome!