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New Member
Posts: 1
Registered: ‎07-06-2009
My Device: Not Specified

This is my BlackBerry App Worldâ„¢ - Order Confirmation ...

[ Edited ]
This is my BlackBerry App Worldâ„¢ - {removed personal info} I ordered/paid/downlowded backgammon from your site onto my BB Storm. I am getting a "java null pointer exception" when I try to play the game. what should I do? if i should reinstall, how do I do that and not pay again for the app. thanks, Lee
Message Edited by MichelleK on 07-07-2009 12:22 PM
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Posts: 50,642
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This is my BlackBerry App Worldâ„¢ - Order Confirmation ...

Hi there!

 

Here are a few suggestions:

Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

If the error does not go away, do try removing and re-installing it:

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

If that still fails, please come to the forums and register an account so that we can provide you with more direct assistance:

http://supportforums.blackberry.com/rim/

 

Cheers!

 




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