Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Thomsol
Posts: 5
Registered: ‎05-31-2009
My Device: Not Specified

Trouble connecting to Blackberry App World server

I recently purchased the "Storm Level Pro" and received a message to go to My World when it was downloding as it was experiencing problems. In My World I was invited to reinstall it but each time I try I get the message:

 

"Blackberry App World is having trouble connecting to the Blackberry App World Server. Verify your network connections and try again"

 

As far as I can tell my connections are fine.

 

Can anyone help me to get hold of this App (it's a spirit level by the way!)

 

Thanks

Regular Contributor
Tran33
Posts: 53
Registered: ‎03-01-2009
My Device: 8330, 9530

Re: Trouble connecting to Blackberry App World server

Have you tried doing a battery pull?
New Contributor
Thomsol
Posts: 5
Registered: ‎05-31-2009
My Device: Not Specified

Re: Trouble connecting to Blackberry App World server

Tried the battery pull - but still getting the same message

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Trouble connecting to Blackberry App World server

What version of AppWorld do you have installed?

 

Options > Advanced Options > Applications

 

The current version is 1.0.0.30 -- if you are at anything less, update here:

 

http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Thomsol
Posts: 5
Registered: ‎05-31-2009
My Device: Not Specified

Re: Trouble connecting to Blackberry App World server

I've check the version of App World and I have the current one : 1.0.0.30

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Trouble connecting to Blackberry App World server

Are you able, via the Storm Web Browser, to browse other stuff on the internet? Otherwise, you might try a fresh install of AppWorld.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Thomsol
Posts: 5
Registered: ‎05-31-2009
My Device: Not Specified

Re: Trouble connecting to Blackberry App World server

Yes, I can browse other sites on the browser - downloaded AppWorld again but I'm still having the same problem and getting the same message