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New Contributor
MsKarma
Posts: 3
Registered: ‎12-31-2013
My Device: Curve 9320
My Carrier: Koodo

Twitter Issues Curve 9320

Twitter services are currently unavailable,version 4.4.0.11. I started getting this message Dec 30. I have deleted Twitter several times and re-loaded, I have rebooted several times. I have gone through each and every application comparing it to my husbands phone (same model) and everything is exactly the same. He can access Twitter I cannot. I have checked the apps on his account and mine and here lies the difference. He has Twitter for Blackberry and Mobile by Twitter, I do not.

 

I can text, receive email and my Weather App works. I have sent 4 DM's to Blackberry Support and have heard nothing. Can anyone here help? Be aware I know nothing...please don't ask if I've been "flashed", I won't know what you are talking about.  I'm really basic.

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Twitter Issues Curve 9320

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...that is your sole channel for any and all formal service-related support. Only they can formally escalate your case up to BlackBerry if such is required.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
MsKarma
Posts: 3
Registered: ‎12-31-2013
My Device: Curve 9320
My Carrier: Koodo

Re: Twitter Issues Curve 9320

Thank you so much for your assistance, unfortunately it didn't work.  I will have to contact my carrier to have them escalate this. I don't understand this at all, my husband and I are on exactly the same plan...

 

Happy New Year.

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New Contributor
BBCurveuser1
Posts: 4
Registered: ‎01-01-2014
My Device: Curve 9300
My Carrier: Telus

Re: Twitter Issues Curve 9320

Hi Everyone,

I'm having issues with twitter on my blackberry 9300.  Yesterday I noticed it was slow to refresh (over an hour when my settings have it set for 5 minutes), and I had issues accessing pictures, and conversations.  I tried clearing the cache, and that didn't work, so I tried a full reboot. When I went back into twitter was greeted with the following error message:

Uncaught exception: ApplicationRegistry.  getOrWaitFor (0x4e88707b24a6c2b6) owner died Thread <SearchableThread::net.rim.device.extra.app.twitter.search.TwitterSearcahable,2>

 

It won't let me into twitter at all, I just hit okay and am still on the home screen.   I understand from friends that BB10 twitter users are being asked to roll back on the versions they use because of glitches... that shouldn't affect me should it? I have accessed my Blackberry World, and there are no updates for my version of twitter.

 

What do I do?

 

Thanks  in advance for the help.

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Twitter Issues Curve 9320

Hi and Welcome to the Community!

 

I recommend you try the things already posted above in this thread.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
BBCurveuser1
Posts: 4
Registered: ‎01-01-2014
My Device: Curve 9300
My Carrier: Telus

Re: Twitter Issues Curve 9320

I tried the first strategy followed by a reset, and it didn't work.  Can't send the "service books" because my blackberry was never set up for email in the first place.  Is there a way I can connect it to my computer and use my regular email address to do it? 

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New Contributor
MsKarma
Posts: 3
Registered: ‎12-31-2013
My Device: Curve 9320
My Carrier: Koodo

Re: Twitter Issues Curve 9320

Good Morning All Happy New Year.

 

So...here's what i did.  I basically wiped my BB and started over. fortunately I don't have a lot on it and it wasn't too difficult for me.  I now have my little bird Tweeting happliy away for me.  Thank God. It's a great way to kill time while on the long bus ride to work.

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New Contributor
BBCurveuser1
Posts: 4
Registered: ‎01-01-2014
My Device: Curve 9300
My Carrier: Telus

Re: Twitter Issues Curve 9320

Thanks.  I may try that... I'm due for a new phone later this month so I may just go without it for a while until I get it.

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Twitter Issues Curve 9320


BBCurveuser1 wrote:

I tried the first strategy followed by a reset, and it didn't work.


I'm not quite certain exactly what you mean by "first strategy" nor by "reset", so I can't quite tell what you tried nor what exactly happened.


BBCurveuser1 wrote:

Can't send the "service books" because my blackberry was never set up for email in the first place.


The KB documents more than one way to send the SBs...from what you say here, you only tried one of them.


BBCurveuser1 wrote:

Is there a way I can connect it to my computer and use my regular email address to do it? 


I'm not at all sure what you are getting at with that particular question...

 


Uncaught Exceptions are difficult to diagnose...they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode


There might be an updated code set from the carrier -- check them via this portal:



The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone


The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
BBCurveuser1
Posts: 4
Registered: ‎01-01-2014
My Device: Curve 9300
My Carrier: Telus

Re: Twitter Issues Curve 9320

Thanks for all the info.  I uninstalled and re-installed the app, and it so far appears to be working fine.  Hopefully that's all it needed.  :-)

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