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New Contributor
gaurav_rao
Posts: 6
Registered: ‎08-21-2013
My Device: 9780
My Carrier: Vodafone

Unable to browse on FB on 9780

Hi,

 

I have a BB 9780. Las night, I downloaded an updated version of Facebook for Blackberry.


After that I am able to log in, but can only scroll up an down.

 

Can't click on anything. Whether its messages, notifications, or Friend requests. Also cannot open the menu by pressing the BB key.

 

No options are appearing anywhere :smileysad: I tried Deleting-and re-installing but still does not work.

 

Gives some "Uncaught Java exception"

 

Please help !!

 

 

Please use plain text.
Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Unable to browse on FB on 9780

Hi! Welcome to the community!

I'm sorry that you're having issues on your Facebook for BlackBerry app.
I want to ask if what version of Facebook are currently running?

To check this, go to options>device>application management .
Look for Facebook, the number appearing beside the name is the app version.

Cheers! :smileyhappy:
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New Contributor
vijver1000
Posts: 5
Registered: ‎08-21-2013
My Device: 9000 torch
My Carrier: ???

Re: Unable to browse on FB on 9780

I'm having the same problem as well. Yesterday updated Facebook app to version 4.1.0.19 and menu key, friend, messages etc (all in the top bar), can't be accessed (not clickable).

Have removed and re-installed this app twice now and is still NOT working.

Is there a fix for this (on the BB world many bad experiences with this version are being shared these days....)

My BB device is Torch 9800 with version 6.0.0.246 on it

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New Contributor
gaurav_rao
Posts: 6
Registered: ‎08-21-2013
My Device: 9780
My Carrier: Vodafone

Re: Unable to browse on FB on 9780

Hi,

 

Error details are mentioned below :

 

Uncaught Exception:

Java.lang.NoClassDefFound

Error

 

Facebook version is 4.1.0.19

 

Cheers

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New Contributor
gaurav_rao
Posts: 6
Registered: ‎08-21-2013
My Device: 9780
My Carrier: Vodafone

Re: Unable to browse on FB on 9780

[ Edited ]

Same here man !!! 

 

Unable to click anything !!!

 

Hope they resolve it soon !!

 

Is there a way I can go back to the old version ?

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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Unable to browse on FB on 9780

If that's the case, I assume there is bug on the new Facebook build. I suggest to delete the app first and download the previous version.

Cheers!
__________________________________
Click " Like " if you want to Thank someone. If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
_____________________________________________________________________________________________
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New Contributor
vijver1000
Posts: 5
Registered: ‎08-21-2013
My Device: 9000 torch
My Carrier: ???

Re: Unable to browse on FB on 9780

[ Edited ]

Yes, correct! I'm having the same message on closing the FB app

....hope for a quick fix!!!!

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New Contributor
vijver1000
Posts: 5
Registered: ‎08-21-2013
My Device: 9000 torch
My Carrier: ???

Re: Unable to browse on FB on 9780

[ Edited ]

How to install the pervious version, as BB world only shows the latest version???

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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Unable to browse on FB on 9780

I will check for a link for the previous version. Will post it here as soon as I get one.

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Click " Like " if you want to Thank someone. If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
_____________________________________________________________________________________________
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Unable to browse on FB on 9780

Firstly, uninstall your Facebook app. Then download the previous version below.

This version is 4.0.0.13

OS 6 click here:
http://www.theiexplorers.com/OTA/Facebook/4.0.0.13/OS6/Facebook.jad

OS 7 click here:
http://www.theiexplorers.com/OTA/Facebook/4.0.0.13/OS7/Facebook.jad

OS 7.1 click here:
http://www.theiexplorers.com/OTA/Facebook/4.0.0.13/OS71/Facebook.jad

After installing do a soft reset and try logging back in. Cheers! :smileyvery-happy:
__________________________________
Click " Like " if you want to Thank someone. If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
_____________________________________________________________________________________________
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
Please use plain text.