05-10-2012 11:50 PM
Hi and welcome to the forums!
See if the information listed below can help.
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
KB04828 “HTTP Error 503: Service Unavailable” appears when a web page is browsed on the BlackBerry smartphone
BlackBerry Bold Series
BlackBerry Bold 9900/9930 Smartphones
User Guide Version: 7.0
Error 503_ This message appears when there is an application error.
05-11-2012 04:07 PM
When I connected my phone to the computer I had new updates. After updating and before restoring backup files I was able to connect to facebook chat. I don't know if something else is wrong but contacts and conversations are empty.