Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
leewclark
Posts: 22
Registered: ‎12-11-2012
My Device: Z 10
My Carrier: Verizon
Accepted Solution

Unable to get the voice over wi-fiI to work in BBM 7

I downloaded BBM7 with voice.  However when I set up the wi-fi there is no icon in an open chat that allows me to use the voice feature.  Is this because my contacts have not downloaded BBM 7?

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Unable to get the voice over wi-fiI to work in BBM 7

maybe. It takes two BBM7, both with WiFi and a data plan, to do BBM Voice.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
Contributor
leewclark
Posts: 22
Registered: ‎12-11-2012
My Device: Z 10
My Carrier: Verizon

Re: Unable to get the voice over wi-fiI to work in BBM 7

Would this keep me from getting the Icon that would allow me to initiate voice chat?  That is actually the problem.  I have the icon that directs me to set up wi-fi, but once set up.  If I open a chat I do not get an icon for BBM Voice.

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Unable to get the voice over wi-fiI to work in BBM 7

I don't understand your question. Do you have a BBm contact that also has BBM7 and Wifi ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
Contributor
leewclark
Posts: 22
Registered: ‎12-11-2012
My Device: Z 10
My Carrier: Verizon

Re: Unable to get the voice over wi-fiI to work in BBM 7

That was actually the original question.  But I think I have my answer.  My sister downloaded BBM7 with wi-fi and the icon came up when I opened her chat.  So I think the answer is yes.  Your contacts must download it before the icon comes up.

Please use plain text.