06-19-2011 02:31 PM
I had Blackberry Bold 9700 and had installed BB Protect app few months ago. I successfully back up mu contacts variously and then retrieved them on my new BB Bold 9700 without any problem. I also installed My-Hub (another back up app from Carphonewarehouse) and successfully back up all my contacts here as well. Here problem started, when I opened BB protect for a fresh back up, it denied. In fact contacts back up option was disabled and a meassage
'This data is already wirelessly synchronized with a remote service and cannot be restored by Blackberry Protect'.
Although I deleted my-hub app from mobile and also deleted my account from my-hub.co.uk but problem is still there.
I also deleted BB Protect and then reinstalled but nothing changed.
Can anybody help me to fix this problem.
09-02-2011 02:38 PM
01-13-2012 02:38 AM
05-01-2012 04:35 AM
I'm having the same problem (new BB trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't). I tried your resolution (on new Torch 9810) but the only option under "Synchronisation Options" is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files? Basically: really need your help to figure this out!! Thanks.