Downloaded applications for BlackBerry® Smartphones and Tablets

[meet_waseem]

Hi Friend!

I had  Blackberry Bold 9700 and had installed BB Protect app few months ago. I successfully back up mu contacts variously and then retrieved them on my new BB Bold 9700 without any problem. I also installed My-Hub (another back up app from Carphonewarehouse) and successfully back up all my contacts here as well. Here problem started, when I opened BB protect for a fresh back up, it denied. In fact contacts back up option was disabled and a meassage

appeared as:

'This data is already wirelessly synchronized with a remote service and cannot be restored by Blackberry Protect'.

Although I deleted my-hub app from mobile and also deleted my account from my-hub.co.uk but problem is still there.

I also deleted BB Protect and then reinstalled but nothing changed.

Can anybody help me to fix this problem.

[luketshelley]

Hi, had the same problem! Go to setup, email accounts, click the menu button over your email account, then edit, then scroll down to synchronization options, and uncheck the box that says contacts, then blackberry protect will be able to restore all contacts, hope this works, took me ages to figure out

[kwanda]

i got OS 6 when i go to options there is no email acounts they on their own by settings

[kwanda]

this is the perfect fix.... thank you very much buddy...thank you thank you thank you ...........

[shawn-g]

Thank you so much, this was really helpful. keep up the good work...

[confusedBBgirl]

I need a contact from my previous bb. It was stolen about a year ago. I did back it up regularly with bb protect. so how do i go about retrieving that information on my new curve now?? Please someone help me!

[ms567]

I have tried this and it didn't help. Everything restored to phone apart from contacts. Unbelievable

[jpbb]

Hi,

I'm having the same problem (new BB trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't). I tried your resolution (on new Torch 9810) but the only option under "Synchronisation Options" is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files? Basically: really need your help to figure this out!! Thanks.

[morrikevi7]

Thank You  lukeshelly, It works for me...

[nainesh]

did nt work for me... please help and suggest a way because my contacts are many and i am in no possition to retype it